Returns & Exchanges
Not completely satisfied with your purchase? You can return your order or request an exchange within 14 days of receipt. Return shipping costs are at your own expense.
How can I return a product?
Would you like to return a product? Please contact us at info@shopbylies.nl to register your return.
You have 14 days after receiving your order to register and ship your return. Return costs and shipping responsibility are at the customer's expense.
After registering, you can return the package in its original packaging. You do not need to wait for a response from us before sending the package.
Return address:
Shopbylies
Groenestein 80
2403 JR Alphen aan den Rijn
The Netherlands
What are the return costs?
Return costs are for the customer's account. These costs may vary depending on the carrier you choose to return your package.
Always keep your proof of shipment until your return has been fully processed.
How long will it take for me to receive my refund?
Upon receipt, we will process your return as quickly as possible and no later than 14 days.
After processing, the refund will be issued via the original payment method. Depending on your bank or payment provider, it may take a few more business days for the amount to be visible.
How do I receive my refund?
The refund will be processed using the same payment method you used for your order.
After an approved return, you will receive a refund for the returned items in accordance with the applicable return policy.
Can I exchange an item?
Yes, exchanging is possible.
Would you like to exchange an item for, for example, a different size or a different item? Please contact us at info@shopbylies.nl. Please include your order number and the item you would like to exchange.
We will then assist you further with the exchange.
What should I do if I have received an incorrect or damaged item?
Have you received an incorrect or damaged item? Please contact us as soon as possible at info@shopbylies.nl.
Include your order number and, if possible, send clear photos of the issue. Do not return the item yourself before contacting us, so that we can work with you to find an appropriate solution.
What is your return policy?
A return must meet the following conditions:
- The original tag is still attached to the garment.
- The item has not been worn or washed.
- The item is in its original and undamaged condition.
- The item does not contain any makeup stains, sweat, perfume scents, or other signs of use.
If a return does not meet the return conditions, the return may be refused.