Article 1: General

Name: Shopbylies

Chamber of Commerce number: 93930518

Customer service email: info@shopbylies.nl

1.1 Shopbylies reserves the right to amend these General Terms and Conditions from time to time. The new version will not be valid retroactively. This means that the Parties are only bound by the General Terms and Conditions that are online on the day the order is placed.

1.2. In these General Terms and Conditions, the following terms have the meanings assigned to them:

– “Website” is the domain and subdomains of Shopbylies

– “You” is the customer who places an order.

– “Customer” is the person who places an order.

– “Working day” is a day that is neither (i) a Saturday or Sunday, nor (ii) a public holiday in the Customer's country.

– “Order” is the order you place on the Website to purchase product(s) from us.

– “Content” is all text, images, videos, photos, and any other information published on the Website.

– “Third-party websites” are all websites not managed by Shopbylies.

– “Contract” is the order you place for the purchase of product(s) in accordance with these General Terms and Conditions.

– Words written in the singular may also mean the plural and vice versa.

Article 2: Order / formation of contract

2.1. Our website guides you step-by-step through completing your purchase and placing your order. You will receive a summary with the important information about your order before you make a purchase. We strongly recommend that you carefully check all information regarding your order before making a purchase, as we cannot guarantee that we can change your details afterwards.

2.2. Shopbylies reserves the right to refuse your purchase for legal reasons, for example, if we cannot process your payment or if a product is out of stock. If a product goes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of that product because it is no longer available. In that case, we will notify you and refund your purchase amount. If for any reason we cannot fulfill your order, you will receive an email to inform you of the cancellation. If payment for such a cancelled order has already been completed, we will refund the same amount using the payment method you used for the order. If for any reason alternative arrangements are necessary, Shopbylies will contact you.

2.3. The prices stated on the Website apply to all orders placed via the Website. All prices include VAT (where applicable). In addition, delivery costs and any other charges will be calculated and clearly displayed during checkout. Furthermore, customs and import duties may be charged if your order passes through customs. Any costs for a package must be paid by you (or the third party who physically takes possession of the purchased items).

2.4. Shopbylies always has the right to change or update information without prior notice, including errors regarding prices, information, and descriptions that appear on the Website.

2.5. We offer various types of payment methods. During checkout, you can find all payment methods available for your country. We do not accept cash or cheques.

2.6. We reserve the right to withdraw such special offers or discounts at any time and without notice.

Article 3: Payment

3.1. Once you have placed your order, we will immediately contact your bank or payment service for authorization to receive payment. We will only process your order after we have received such authorization. If you use a pay-later payment method, a different timeframe may apply.

3.2. Once the payment is approved, we will send you an email to confirm your purchase. This email is a confirmation of the purchase contract between you and us.

3.3 Amounts due from the consumer must be paid before the order is processed.

3.4 Discount codes are not valid on gift cards and gift boxes.

Article 4: Delivery and execution

4.1 The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.

4.2 The place of delivery is the address that the consumer has made known to the entrepreneur.

4.3 The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless otherwise expressly agreed.

4.4 Depending on the customer's location, the customer will receive different delivery options. The amount of the delivery costs depends on the option the customer chooses. During checkout, the customer can find all available delivery methods for the country.

4.5 The customer must provide us with a complete and correct delivery address, as we cannot guarantee that we can change it for you after purchase. The customer is solely responsible for any errors in delivery resulting from a lack of information or an error in the delivery address during the placement of the order. Risk and ownership are transferred to the customer as soon as the products are in your possession.

4.6. Free shipping does not apply to orders where the order value without a gift card does not exceed the amount for free shipping.

4.7 If a package is returned to sender because the customer did not collect the package from the collection point, the customer will receive an email. If the customer chooses a refund because the order is no longer desired, the shipping costs will be deducted from the refund.

Article 5: Complaints procedure

5.1 The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

5.2 Complaints regarding the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects. The consumer has a maximum of 6 days after receipt of the product to do so.

5.3 Complaints submitted to the entrepreneur will be answered within a period of 5 working days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 5 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

5.4. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

5.5 A warranty period of 1 month applies to the items. Should an item be defective within this period, please contact us immediately. Do not forget to mention your order number and include a photo of the complaint.

Article 6: Retention of title

6.1 Ownership of the delivered products only passes to the consumer after they have paid the total amount due to the entrepreneur. The risk of the products passes to the consumer at the moment of delivery.

Article 7: Returns

7.1 You can register your return up to 14 days after delivery of the product.

7.2 After registering the return, the customer must send the product back within 14 days. If the item has not been returned within 14 days, the purchase is final and the return will no longer be accepted.

7.3 Returning discounted items is accepted on the condition that the product is in its original condition, has not been washed, and that all labels are still attached.

7.4 Returning earrings is not allowed due to hygiene reasons.

7.5 If, due to the return of items, certain discount conditions are no longer met, this discount will be deducted from the returned products. For example, with 3+1 free: if you return an item, the free option expires. This will be deducted from your return.

7.6 Packages sent outside the return period will not be accepted.

7.7 Returns must be registered via the Shopbylies portal. Packages sent outside the Shopbylies return portal will not be accepted.

7.8 Returns must be created per order. Unfortunately, it is systematically not possible to return more orders together. If this is done, extra costs will be charged for investigating and locating your return items. The costs amount to the return rate of the enclosed order(s).

7.9 During the cooling-off period, the customer will handle the product and packaging with care. The customer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the customer makes use of their right of return, they will return the product with all supplied accessories and in the original condition and packaging to Shopbylies, in accordance with the reasonable and clear instructions provided by Shopbylies.

7.10 Shopbylies is not responsible for return packages that are delivered back to the customer because the original shipping label was still visible. The customer must request and pay for a new return label themselves.

7.11 Once the returned product, unworn and undamaged, has been received by the entrepreneur, the amount will be refunded within 10 working days.

7.12 As soon as your return reaches our warehouse and has been processed by us, we will refund the purchase amount. The return process can take up to 10 working days from the moment of receipt. As soon as we have processed your return, you will receive an email with a credit note.

7.13 All refunds will be made using the same payment method used to purchase the product. We will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the standard delivery method offered by us).

7.14 Refunds of Shopbylies gift cards. After returning products purchased exclusively or partially with a gift card, the amount will be credited to your gift card.

If a purchase is refunded and you paid partly with a Shopbylies gift card and partly with another payment method, the amount due will first be credited to your payment card/credit card. The remaining amount will then be credited to your Shopbylies gift card.

If the total amount to be refunded is higher than what was originally paid with a Shopbylies gift card, the remaining amount will be refunded via another payment method.

Article 8: Privacy

8.1 It is very important to know that the entrepreneur handles the consumer's data with care. The entrepreneur stores this data securely and it is not accessible to unauthorized persons. We use the consumer's data for various purposes such as: processing the order and offering appropriate offers that fit the consumer's wishes. The entrepreneur does not intend to collect data from website visitors who are 16 years or younger, unless they have permission from parents or guardian. The entrepreneur cannot verify age, so it is recommended to be involved in children's activities.

8.2 Credit card and bank details will never be shared with third parties and are only used to process the consumer's order. Credit card details are encrypted and are not visible to Shopbylies employees.

8.3 You give permission for Shopbylies to use third-party cookies.

Article 9: Legislation and disputes

9.1 These general terms and conditions are determined and interpreted in accordance with Dutch law.