Shipping
What are the delivery times?
We strive to ship your order within 3 business days. In most cases, your package will even be sent out the same day if you order on a business day before 5:00 PM.
What are the shipping costs?
Shipping costs are €5.95
Which shipping methods do you use?
We ship our packages via PostNL.
I haven't received a Track & Trace, what now?
First, check your inbox and spam folder. Still can't find the Track & Trace? Please contact us at info@shopbylies.nl and include your order number.
I entered the wrong address, what now?
Please contact us as soon as possible via info@shopbylies.nl with your order number and the correct address. If your order has not yet been shipped, we will try to update the address. We cannot guarantee this once it has been shipped.
Order
What payment methods can I use?
During checkout, you will see all payment methods currently available for your order.
Can I still change or cancel my order?
Please contact us as soon as possible via info@shopbylies.nl and include your order number. If your order has not yet been processed or shipped, we will see what is still possible. We cannot guarantee a change or cancellation.
I have not received an order confirmation, what now?
First check your inbox and spam folder and ensure that you entered the correct email address when placing your order. Cannot find the confirmation? Please contact us at info@shopbylies.nl and include your name and order details if possible.
Can I combine multiple orders?
Orders are processed separately. Please contact us as soon as possible via info@shopbylies.nl if you have placed multiple orders. We will then check if it is still possible to combine them, but we cannot guarantee this.
Returns & Exchanges
How can I return a product?
Would you like to return a product? Please contact us at info@shopbylies.nl to register your return. You have 14 days after receipt to register and ship your return.
After registering, you can return the package in the original packaging to:
Shopbylies
Groenestein 80
2403 JR Alphen aan den Rijn
The Netherlands
Return costs and shipping responsibility are at the customer's expense. Therefore, always keep your shipping receipt.
General questions
How can I contact ByLies?
Do you have a question? Contact us via info@shopbylies.nl or use the contact form on our website. We will try to help you as soon as possible.
When can I expect a response?
We aim to respond to emails within 1 business day.
Where can I find information about an article?
On the product page, you will find the available information about the item, such as sizes, colors, and other product details. Do you have a question about a product? Please contact us at info@shopbylies.nl.
An item is sold out. Will it be back in stock?
Some popular items will be restocked. Keep an eye on our webshop and social media for restocks and new collections. We cannot guarantee that every sold-out item will return.
How do I know what size to choose?
View the available size and product information on the product page. Are you in doubt between two sizes or do you need help? Feel free to contact us at info@shopbylies.nl.
Does ByLies have multiple websites?
No. Our official webshop is shopbylies.nl.